SHIPPING TERMS AND CONDITIONS

We ship our products to you across India and if you wish the parcel to be sent worldwide, we can do the same for you on your behalf.

Online orders are shipped via third party courier or Speedpost depending on your shipping location. The delivery timelines are mentioned against each product. In the rare event of a delay in production which will affect shipping timelines, we shall notify you immediately.

Shipping in India for a purchase above INR 5000/- is free. The cost of shipping will be informed to you while you check out. For other countries shipping charges will be specified on checkout. This will be calculated based on the weight of each product.

Import duty or tax costs will be invoiced to you directly from our courier partner, as applicable in your country.

The courier charges do not include any of these duties or charges.

ORDER COMMUNICATION

You will receive order related emails in two stages. After placing an order, you will receive an e-mail acknowledgment. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. This will be followed by another e-mail once your order is shipped. This email will contain the details of the courier and the tracking number with which you can trace your package.

You will be able to track your order on the website of the relevant courier company through the tracking code in the email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted twice before the shipment is returned to our studio. There will be additional fees for further delivery attempts.

Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

KINDLY NOTE : We use a third party courier/postal service for shipping. We request you to keep a check on the courier updates with the tracking number provided. You will also receive an email from us, once the courier service informs us that the order is delivered. Kindly check and let us know if you have received the product as soon as you receive this delivery confirmation e-mail from us or within 2 days of receiving the confirmation email. As it will be difficult for us to track the parcel if the query comes after 2 days of the confirmation email. For any clarification or support from our end please drop a mail to hellorouka@gmail.com.

EXPRESS SHIPPING

If you desire express shipping, please write to hellorouka@gmail.com with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

DISCLAIMER

All costs of shipping the products back to us for returns or exchanges will be borne by the customer.